Agile Server Administration Training and Support Services
Job Title Agile Server Administration Training and Support Services Client Company/Dept.
Name National Oceanic and Atmospheric Administration (NOAA) Address Norman, OK City Name Norman, State Name OK-Oklahoma Zip Code If others (Address) Duration of the project Project Start Date June 1,2023 Project End Date May 31,2023 Due date for Resume submission May 3,2023 No.
of Openings 1 No.
of Maximum Submissions 2 Job Description 1.
Introduction The National Weather Service (NWS) Radar Operation Center (ROC) located in Norman, OK provides for the operational, engineering, and overall logistical management of the network of 159 WSR-88D NEXRAD radars located within the contiguous United States and selected sites overseas.
The ROC provides centralized meteorological, software, maintenance, and engineering support for all WSR-88D systems for which these will be modified and enhanced during their operational life to meet changing requirements, technology advances, and improved understanding of the application of these systems for use in real-time weather operations.
In support of this, the ROC utilizes test systems for the development of hardware and software upgrades which include the use of a full IT infrastructure comprised of computer servers, applications, databases, intranet LAN and internet connectivity.
2.
Background The NWS ROC WSR-88D NEXRAD Program utilizes the Oracle Agile Product Life Cycle Management Product Data Management (PLM/PDM) tool, Version 9.
3.
6, to accomplish configuration management and logistics activities for the supported radars and ancillary systems.
These functions include management of hardware baselines, automated change management processing, as well as engineering data and document storage.
The NEXRAD Program uses the Agile Program to support approximately 170 users located in facilities at the ROC in Norman, OK, Kansas City, KS, Omaha, NE, and Silver Spring, MD.
Specifically the ROC utilizes three Agile servers which employs Windows 2012 R2:
1 virtual VMware Dev server, one physical test server, and one physical production server.
No database clustering utilities are used and the current version of Agile is 9.
3.
6.
On each server, the Agile PLM software stack consists of the Agile application, WebLogic middleware, an Oracle database, and Java version SE2 12.
1 The overall management of the Agile server applications and operating system is administered by the IT&S Division within the NWS ROC.
However, it has been determined that additional service support and training is needed in order to ensure that each system fully meets its operational capability.
The support needed will be in the form of remote assistance in upgrading the Windows OS, installing Agile, Oracle, Weblogic, and Java software patches as necessary, and the mitigation of issues encountered.
3.
Objective The objective is to award a firm fixed price (FFP) purchase order that will provide Agile Server Administration Training, Upgrade and Maintenance Support Services for the NWS ROC Agile servers, applications, and databases associated with the NWS ROC NEXRAD Program located in Norman, OK 73069 as described in this performance work statement.
A FFP purchase order with a performance work statement (PWS) is determined to be the most advantageous and appropriate method for this type of service.
The overall intent is to procure technical support from a company that specializes in administrative maintenance and training of Oracle Agile PLM/PDM.
Skill set info The contractor shall provide qualified personnel to provide Oracle Agile PLM/PDM maintenance, administrative, and training services listed in this section.
The contractor shall:
(a) Assist with the administrative services required to perform Windows server upgrades on all three Agile Servers located at the NWS ROC.
(b) Provide the methods to obtain and assist in the installation of Agile patches and upgrades for Oracle Database, WebLogic, Java, and Agile components used on all three Agile Servers.
(c) Provide guidance and the methods to perform any planned maintenance activities that may be required that are not already identified.
(d) Provide guidance and assistance in improving the performance of all three Agile servers in the optimal use of Oracle and Agile capabilities.
(e) Provide guidance and assistance in the configuration of Agile to authenticate to the existing Windows Active Directory and/or DOD CAC smart card.
(f) Provide Service Desk Support to include:
(1) Troubleshooting and incident reporting.
Reports shall be in the form of:
(a) Operational Server, Applications, OS upgrades/patching Tickets (b) Agile Application Issues and Mitigation/Resolution Tickets (2) Quarterly Reports that encompass significant issues and their resolutions (3) Final report covering all support provided and resolution of issues (g) Provide Agile server and associated application management training for NWS ROC IT&S personnel to include:
(1) General overview of Agile Server Administration of PLM/PDM operations.
(2) General industry overview of Agile, application and associated component troubleshooting procedures (best business case methods).
(3) In-depth training on the maintenance and administrative management of core Oracle Agile applications (Database, WebLogic, Agile, Agile Viewer, and File Vault) including the application of patches and updates.
(4) Training in the application of OS updates and upgrades to include the basics of applying patches and determining application versions.
(h) Provide Service and Log management activities and reporting.
(i) Provide troubleshooting assistance and resolution of common administrative management problems.
(j) Provide guidance and assist with scheduled and unscheduled Oracle Agile, applications, and database backups and restoral activities.
7.
Service Method All troubleshooting, administrative, and training service shall be conducted via remotely by either through use of direct phone calls and/or website connectivity such as Google Meets, Cisco WebEX, or Microsoft Teams, as appropriate.
Emergencies and time sensitive software upgrades and or patching may extend to outside of normal business hours.
8.
Support Level The contractor shall provide the following level of support:
- Level 1:
Help desk notification by customer of issue via email or phone call.
Example of issues may include; User/Administrative questions, functional tasks, and/or operational issues.
If issue cannot be resolved within 1 hour, open resolution ticket and escalate to next level of support.
- Level 2:
Escalation from Level 1, assignment of resolution specialist to support troubleshooting and issue mitigation and initiation of contact with Oracle Agile Company, if required.
If issue cannot be resolved within 5 business days, escalate to next level of support.
- Level 3:
Escalation from Level 2, unresolvable issue and/or catastrophic failure of an Oracle Agile PLM/PDM server, associated equipment or corruption of the database.
Resolution determination may require full restoration from redundant backup system determined by the ROC.
In any event as stated above the contractor shall immediately open a resolution ticket and begin recovery assistance.
The contractor shall ensure that all information associated with the recovery methods is recorded.
The contractor shall assist by providing the guidance required that will lead to the recovery of the equipment item, server, and/or associated databases Education Certifications (if required) Documentation Required for submission Work Hours 7:
30 am to 4:
30 pm Monday through Friday Work authorization required US Citizen Only Relocation is accepted N/A Remote work N/A Additional Notes if any Recommended Skills Administration Agile Methodology Application Lifecycle Management Automation Change Management Cisco Web Ex Estimated Salary: $20 to $28 per hour based on qualifications.
Name National Oceanic and Atmospheric Administration (NOAA) Address Norman, OK City Name Norman, State Name OK-Oklahoma Zip Code If others (Address) Duration of the project Project Start Date June 1,2023 Project End Date May 31,2023 Due date for Resume submission May 3,2023 No.
of Openings 1 No.
of Maximum Submissions 2 Job Description 1.
Introduction The National Weather Service (NWS) Radar Operation Center (ROC) located in Norman, OK provides for the operational, engineering, and overall logistical management of the network of 159 WSR-88D NEXRAD radars located within the contiguous United States and selected sites overseas.
The ROC provides centralized meteorological, software, maintenance, and engineering support for all WSR-88D systems for which these will be modified and enhanced during their operational life to meet changing requirements, technology advances, and improved understanding of the application of these systems for use in real-time weather operations.
In support of this, the ROC utilizes test systems for the development of hardware and software upgrades which include the use of a full IT infrastructure comprised of computer servers, applications, databases, intranet LAN and internet connectivity.
2.
Background The NWS ROC WSR-88D NEXRAD Program utilizes the Oracle Agile Product Life Cycle Management Product Data Management (PLM/PDM) tool, Version 9.
3.
6, to accomplish configuration management and logistics activities for the supported radars and ancillary systems.
These functions include management of hardware baselines, automated change management processing, as well as engineering data and document storage.
The NEXRAD Program uses the Agile Program to support approximately 170 users located in facilities at the ROC in Norman, OK, Kansas City, KS, Omaha, NE, and Silver Spring, MD.
Specifically the ROC utilizes three Agile servers which employs Windows 2012 R2:
1 virtual VMware Dev server, one physical test server, and one physical production server.
No database clustering utilities are used and the current version of Agile is 9.
3.
6.
On each server, the Agile PLM software stack consists of the Agile application, WebLogic middleware, an Oracle database, and Java version SE2 12.
1 The overall management of the Agile server applications and operating system is administered by the IT&S Division within the NWS ROC.
However, it has been determined that additional service support and training is needed in order to ensure that each system fully meets its operational capability.
The support needed will be in the form of remote assistance in upgrading the Windows OS, installing Agile, Oracle, Weblogic, and Java software patches as necessary, and the mitigation of issues encountered.
3.
Objective The objective is to award a firm fixed price (FFP) purchase order that will provide Agile Server Administration Training, Upgrade and Maintenance Support Services for the NWS ROC Agile servers, applications, and databases associated with the NWS ROC NEXRAD Program located in Norman, OK 73069 as described in this performance work statement.
A FFP purchase order with a performance work statement (PWS) is determined to be the most advantageous and appropriate method for this type of service.
The overall intent is to procure technical support from a company that specializes in administrative maintenance and training of Oracle Agile PLM/PDM.
Skill set info The contractor shall provide qualified personnel to provide Oracle Agile PLM/PDM maintenance, administrative, and training services listed in this section.
The contractor shall:
(a) Assist with the administrative services required to perform Windows server upgrades on all three Agile Servers located at the NWS ROC.
(b) Provide the methods to obtain and assist in the installation of Agile patches and upgrades for Oracle Database, WebLogic, Java, and Agile components used on all three Agile Servers.
(c) Provide guidance and the methods to perform any planned maintenance activities that may be required that are not already identified.
(d) Provide guidance and assistance in improving the performance of all three Agile servers in the optimal use of Oracle and Agile capabilities.
(e) Provide guidance and assistance in the configuration of Agile to authenticate to the existing Windows Active Directory and/or DOD CAC smart card.
(f) Provide Service Desk Support to include:
(1) Troubleshooting and incident reporting.
Reports shall be in the form of:
(a) Operational Server, Applications, OS upgrades/patching Tickets (b) Agile Application Issues and Mitigation/Resolution Tickets (2) Quarterly Reports that encompass significant issues and their resolutions (3) Final report covering all support provided and resolution of issues (g) Provide Agile server and associated application management training for NWS ROC IT&S personnel to include:
(1) General overview of Agile Server Administration of PLM/PDM operations.
(2) General industry overview of Agile, application and associated component troubleshooting procedures (best business case methods).
(3) In-depth training on the maintenance and administrative management of core Oracle Agile applications (Database, WebLogic, Agile, Agile Viewer, and File Vault) including the application of patches and updates.
(4) Training in the application of OS updates and upgrades to include the basics of applying patches and determining application versions.
(h) Provide Service and Log management activities and reporting.
(i) Provide troubleshooting assistance and resolution of common administrative management problems.
(j) Provide guidance and assist with scheduled and unscheduled Oracle Agile, applications, and database backups and restoral activities.
7.
Service Method All troubleshooting, administrative, and training service shall be conducted via remotely by either through use of direct phone calls and/or website connectivity such as Google Meets, Cisco WebEX, or Microsoft Teams, as appropriate.
Emergencies and time sensitive software upgrades and or patching may extend to outside of normal business hours.
8.
Support Level The contractor shall provide the following level of support:
- Level 1:
Help desk notification by customer of issue via email or phone call.
Example of issues may include; User/Administrative questions, functional tasks, and/or operational issues.
If issue cannot be resolved within 1 hour, open resolution ticket and escalate to next level of support.
- Level 2:
Escalation from Level 1, assignment of resolution specialist to support troubleshooting and issue mitigation and initiation of contact with Oracle Agile Company, if required.
If issue cannot be resolved within 5 business days, escalate to next level of support.
- Level 3:
Escalation from Level 2, unresolvable issue and/or catastrophic failure of an Oracle Agile PLM/PDM server, associated equipment or corruption of the database.
Resolution determination may require full restoration from redundant backup system determined by the ROC.
In any event as stated above the contractor shall immediately open a resolution ticket and begin recovery assistance.
The contractor shall ensure that all information associated with the recovery methods is recorded.
The contractor shall assist by providing the guidance required that will lead to the recovery of the equipment item, server, and/or associated databases Education Certifications (if required) Documentation Required for submission Work Hours 7:
30 am to 4:
30 pm Monday through Friday Work authorization required US Citizen Only Relocation is accepted N/A Remote work N/A Additional Notes if any Recommended Skills Administration Agile Methodology Application Lifecycle Management Automation Change Management Cisco Web Ex Estimated Salary: $20 to $28 per hour based on qualifications.
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