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In Store Marketing Representative-Norman, OK job in NORMAN

Company Name:
Sears Holdings
In Store Marketing Representative-Norman, OK job in NORMAN
Requisition ID: 337736BR
Job Function: Sales
Employment Category: Regular, Part-time
State: Oklahoma (OK)
State or Province/City: NORMAN
Location: 3201 W MAIN ST,FLS- SEARS SOONER FASHION MAL,NORMAN, OK 73069- 32750, US
Post Code: 32750
Post Date: 05/27/2014
Brand: Sears
Business Unit: Home Services - Sears Home Improvement Products
Store: 24616: Central In Store Marketing
GENERAL SUMMARY: Under the direction of the In Store Supervisor, an In Store Marketer approaches customers in the Sears full line store to generate quality leads from a homeowner that has an interest in a no cost, no obligation estimate on one of our home improvement products. The In Store Marketer is the first contact with potential Sears Home Improvement Product customers and must maintain a high level of customer service as a "Greeter" in the retail store environment. Must be courteous and professional at all times with Sears's customers and retail associates. SCOPE OF RESPONSIBILITY:
o Maintain company established budgeted performance metrics, e.g. productivity, confirmation, hot calls and CLPH.
o As defined in the Standard Operating Procedures and related training, ask appropriate questions to determine customer needs and interest in scheduling an appointment.
o As defined in the Standard Operating Procedures and related training, respond appropriately (rebut) to soft objections or concerns from customer.
o Must be committed to maintaining and meeting scheduling requirements established at time of hire or as agreed upon
o between supervisor and associate. JOB RESPONSIBILITIES:
o Ability to introduce yourself and greet each customer in a professional manner. Thank customers for shopping at Sears.
o Maintain a positive mental attitude at all times and handle each customer (internal and external) in a polite, professional manner.
o Maintain a general knowledge of Sears's retail store layout in order to direct customers to specific departments.
o Direct customer complaints/concerns to appropriate parties.
o Based on skill and ability, the In Store Marketer may be asked to assist in training new team members.
o Report hours worked and lead information on a daily basis.
o Call in leads to the Appointment Center at the end of each shift.
o Fax time sheet and customer report at end of the shift on the last day worked for the week.
o Perform other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Education/Training High school diploma or equivalent preferred. Role specific abilities/skills
o Candidates must have ability to persuade / minimum selling skills preferred.
o Prior face-to-face marketing experience is helpful but not required.
o Self-starter, have the ability to stay focused on goals, self-disciplined.
o Must be able to maintain a positive attitude while handling rejection.
o Must have legible handwriting.
o Must have above average verbal communication skills.
o Must be flexible to adjust work schedule to meet needs of business.
o Must have reliable transportation.
o Must be able to stand and walk for extended periods of time.
EOE Minorities / Females / Protected Veterans / Disabled

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