Call Center Agent
Position Type:
Full-time
About us
Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations.
We are the leading global business process outsourcing provider of customer care and complementary back-office processes.
According to the Black Book of Outsourcing, Sitel is the number one global call center outsourcing provider and received the top score in 11 critical performance categories including vertical expertise, reliability, innovation, trust, flexibility and customization.
This proves, when you focus on your core competency, that you can be better than anyone else in the world.
Sitel's clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason; Sitel delivers the results they want; Sitel delivers Return on Customer Investment (RoCI).
Summary of Primary Job Responsibilities
Our Customer Service Representatives take inbound calls within the guidelines established by the client and contact center management. The position consists of learning and retaining a working knowledge of new and existing accounts, gathering and verifying customer information and entering into the computer system, assisting customers with account specific information such as billing inquiries, processing of payments, troubleshooting technical issues, and explaining new products and services offered.
Education
High School Diploma or GED and above
Knowledge/Skills/Abilities
Excellent written and spoken communication skills. Solid computer and keyboarding skills. A minimum typing speed of 20 WPM is required. Dependable, reliable and able to perform duties with minimal supervision. Ability to interact positively with peers and supervisors.Estimated Salary: $20 to $28 per hour based on qualifications.
Full-time
About us
Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations.
We are the leading global business process outsourcing provider of customer care and complementary back-office processes.
According to the Black Book of Outsourcing, Sitel is the number one global call center outsourcing provider and received the top score in 11 critical performance categories including vertical expertise, reliability, innovation, trust, flexibility and customization.
This proves, when you focus on your core competency, that you can be better than anyone else in the world.
Sitel's clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason; Sitel delivers the results they want; Sitel delivers Return on Customer Investment (RoCI).
Summary of Primary Job Responsibilities
Our Customer Service Representatives take inbound calls within the guidelines established by the client and contact center management. The position consists of learning and retaining a working knowledge of new and existing accounts, gathering and verifying customer information and entering into the computer system, assisting customers with account specific information such as billing inquiries, processing of payments, troubleshooting technical issues, and explaining new products and services offered.
Education
High School Diploma or GED and above
Knowledge/Skills/Abilities
Excellent written and spoken communication skills. Solid computer and keyboarding skills. A minimum typing speed of 20 WPM is required. Dependable, reliable and able to perform duties with minimal supervision. Ability to interact positively with peers and supervisors.Estimated Salary: $20 to $28 per hour based on qualifications.
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